Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hdestock@valentshop.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hdestock@valentshop.com.

You can send the parcel to this address: CHEZ NICHANE NABIL 7 ALLEE DE GAGNY 93340 LE RAINCY

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can always contact us for any exchange questions at hdestock@valentshop.com.

Refunds
Once your approved return item is received in our warehouse, we will process the refund. Please allow 3-5 business days, once your item is received, for the refund to be applied on your original payment method. If you have any questions, please contact us at hdestock@valentshop.com.