Shipping policy
US
Shop from the our US website (us.smartsilk.com) to ship to a US address.
Orders to Continental United States are shipped through UPS – Ground.
A tracking numbers will be provided to you by e-mail when your order is shipped.
Please allow 7 working days to receive your order. (Orders are shipped out of our warehouse within 2 business days. Depending on your location UPS – Regular Ground can take 3-5 business days.)
We offer free shipping on orders over €99 within the US except to the following locations:
- Alaska
- Hawaii
- Puerto Rico
Express Deliveries
If you require express delivery please contact us (hdestock@valentshop.com) directly for a price quote and delivery time.
CANADA
INTERNATIONAL
We ship almost anywhere in the world
Please contact us (hdestock@valentshop.com) to place an international order. We would be pleased provide an estimate for shipping charges and the delivery time.
Valentshop is not responsible for any import duties, brokerage fees, or taxes.
ORDER TRACKING
Shipping – Order Tracking
A tracking numbers will be provided to you by e-mail when your order is shipped.